News: Avesta Labs has been named an OpenAI Select Partner within the OpenAI Partner Network. Read the announcement

For Retail

From the first question to a repeat customer, done for you.

AI co-workers are like extra staff who work inside the tools you already use. They answer your customers, keep orders moving, and your team steps in only when it matters.

Here is what they do every day.

Answering customers

Every question answered the moment it comes in

It reads what the customer actually asked (where is my order, can I change it, is it in stock), checks your systems, and replies in a way that sounds like you, day or night. Anything it is unsure about comes to you.

Where is my orderOrder changesProduct questions
Order #AV-4821Priya Menon
Where is my order?2 min ago
PlacedPackedShippedDelivery

BlueDart · AWB 3391-2207 · out for delivery

Arriving tomorrow by 7 pm

Replied with tracking + ETASent on its own
Return RMA-2207Order #AV-4680
Linen shirt · size M₹1,499
Within 30-day window
Unworn, tags still on
Refund to original payment
RMA-2199 · worn, past the windowYour call
Refund of ₹1,499 issued · label sent

Returns and refunds

Returns sorted from request to refund

It takes the return request, checks it against your policy, sends the label, and issues the refund or exchange once the item is back. The tricky ones come to you, not to the customer.

Return requestsRefund statusExchanges

Stock and reordering

Shelves stay full without the chasing

It watches what is selling, spots what is about to run out, compares your suppliers, and has the purchase order ready before you even notice it is low. You approve anything above your limit.

Low-stock alertsSupplier pricesPurchase orders
Low stock · TS-Black-M6 left · 40/wk

3 suppliers back

Meridian Apparel₹3405 days
Craft & Co₹3523 days
Loomworks₹33111 days

Cheapest supplier that arrives before you sell out. Loomworks is ₹9 lower but twice the wait.

PO drafted for MeridianRelease to send
What is about to sell out this week?
Reorder pointBlack tee · MLinen shirt · LChinos · 32Hoodie · SCap · one sizeSocks · pack
3 lines drop below the reorder point this week

Seeing what is going on

Ask your shop a question

Ask in plain words, like what sold, what is slow, or what keeps coming back. You get an answer straight away, no waiting for someone to put a report together first.

Ask a questionSpot slow sellersDaily summary

What changes for the business.

Not just a tidier inbox. The four things that decide how your year goes.

More sales

You stop losing sales

Every question gets an answer the minute it comes in, nights and weekends included, not just when someone is at the desk.

Repeat customers

People come back

Fast, straight answers and returns that just work. That is the reason a shopper buys from you again instead of only once.

Cheaper to run

You handle more with the same team

The everyday questions and returns take care of themselves, so each order costs you less.

Peace of mind

You know what needs attention

If a product is running low or a return is stuck, you hear about it while there is still time to act.

Keep your systems. Just add co-workers.

They work inside the tools you already use, like your order system, your inbox and your messaging, reading from them and writing back. Nothing gets thrown out. Still running on spreadsheets? That works too.

Salesforce
Microsoft Dynamics 365
SAP
Zoho
Xero
Excel
Zendesk
Intercom
WhatsApp
Instagram
Gmail
Snowflake
And plenty more. If you run your shop on it, a co-worker can connect to it.

Your first co-worker is working within 4–8 weeks.

Weeks 1–2

We learn how your shop really runs

Weeks 3–6

Our team builds your first co-worker

Weeks 7–8

It starts working next to the way you do things today

Ongoing

It gets better, then we add the next one

The questions retailers ask us

Straight answers to the things that usually decide whether this is worth a try.

Nobody is being replaced. The co-workers take the repetitive work off your team's plate, so your people spend their time on the parts that need a person: the upset customer, the big order, the call that only a person should make.

No. You start with one co-worker on one job, running alongside the way you do it today. Your team checks its replies before it is allowed to answer on its own. Nothing changes until you have seen it work and you decide to do more.

That is your call. It replies in your voice, follows your tone, and hands over to a person whenever the customer asks or the situation needs one. Most shoppers only notice that they got a straight answer, fast.

We expect that at the start, the same as with a new hire. You can see everything it did, step by step. You decide what it must ask you about first, like refunds over a set amount, angry customers, or anything unusual. When it is not sure, it comes to a person instead of guessing.

A scripted bot follows a fixed set of buttons and gives up the moment a customer asks something it was not set up for. This reads what was actually asked, checks your real systems, and does the work. It sends the tracking, issues the refund, places the reorder. It does not just point the customer to a help page.

Yes. You do not need one tidy system first. The co-workers work with the order tool, the inbox, the spreadsheets and the messages you already have. Things get more organised as they go.

We explain the price up front and you can see the usage as it happens. You start with one job, so the most you can lose is that one job. We will also be straight with you about what the same work costs you today in people and in customers you lose to slow replies.

That is your call. We can run it in your country, inside your own cloud account, or on your own servers, so the data never leaves your side. Who can see what stays exactly the same as today, and we do not use your data to train our models.

Start small. Grow when you are ready.

Let's talk about where a co-worker would pay for itself fastest in your shop

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